Extract: Plus Packet Incorporated (PPI) is an (imaginary) organization based around providing educational media and entertainment for children, to families and schools. However, PPI does not strictly adhere to these two markets, and is actively seeking out new customers via retail connections and online media. Through traditional marketing chains, PPI offers DVDs, CD-ROMs, cartoon animals, plush toys, and even a television show. On top of these offerings, PPI is branching out into online gaming for older children and currently offer comic books and board games, which are not as successful as they would like. In terms of services, PPI is in the entertainment and education business, happy knowledgeable customers is what they are all about.
Extract: A business architect (BA) is a hard person to define. They are someone who has experience in both the business and technology side, as well as, interpersonal relations at the customer level. Their primary concern is in creating viable value chains whereby the business can create a competitive advantage in their specified market. The business architect works with multiple levels and departments in a business, specifically, management, information technology, and the business unit that they are currently evaluating. Finally, they must concern themselves with the overall business view, not the individual departmental, technological, or process concerns.
Extract: Plush Packet Incorporated (PPI) is an (imaginary) educational games company who market and sale DVDs, plush toys, books, and board games. They also wish to branch into the online gaming sector for older children. Their primary customers are schools/teachers and families, specifically children, although their parents are the monetary target. In order to operate as efficiently as possible, PPI partnered with a major reseller (EduCorp) which allowed PPI to lower shipping costs through outsourcing management. Supplier relations are currently limited to the United States. However, PPI are in plans to include suppliers from international entities, as well.
IT Enterprise Support: Plush Packet Incorporated (PPI)
Extract: While PPI is trying to expand internationally, this would not necessarily mean a need for a multinational IT team. The reason is that the bulk of sales and processing could be done online, meaning that IT could remain centralized to a single national entity while servicing a multinational organization. The role of IT for PPI would be both diverse and very specific. Also, due to the relatively small size of PPI, the team would not need to be large, but would need to be experienced and understand the reasons behind supporting PPI. The whole business unit would consist of an infrastructure team, a business applications team, and a business intelligence team.
Technology Support Process: Plush Packet Incorporated (PPI)
Extract: Technology is a business unit built around supporting and managing the organization’s information technology architecture, applications, and data requirements. In this paper is discussed a specific process which Technology performs in relation to service and delivery. That is, the proverbial helpdesk and the process the consultants who manage the helpdesk must perform in order to meet business requirements.
Extract: Change is a constant focus and concern for any organization. However, the identification of what to change, and when, can come about in a variety methods. For instance, market fluctuations which result in poor input/output performance can signal the need for changes in operational or supply processes. Customer retention issues and/or customer dissatisfaction can also signal a need for change to outputs. That is, when outputs do not meet strategic goals or timelines. Additionally, process transformation can be signaled “when it is determined that minor changes won’t produce the desired result” (Harmon, 2007, pp. (kindle)7369-7370).
Extract: Process improvement responsibility takes many forms at many different levels in an organization, and typically relies on the professional environment upheld by the management of that company. In some organizations, this means that everyone can have a hand in making process improvement decisions. However, these are usually unstructured environments where a manager is a loosely clad ideal and everyone is generally responsible for their own proficiencies. By and large, a person or group is usually the owner of process improvement and helps guide the overall plan in order to meet strategic guidelines for the organization.
Business Architect: Functions and Responsibilities
Extract: A Business Architect (BA) is a person who wears many hats. However, their primary concern is ensuring the success of the organization through process management. As such, the BA acts as oversight on projects to ensure that process changes align themselves with organizational strategic goals. Another concern of the BA is in ensuring organizational units do not become silos through vertical organizational communication. Acting as a liaison, the BA opens horizontal communications across departmental boundaries, thereby increasing process efficiencies.